Intake Form

How it works

Sending in your ECM for diagnostic or repair is simple. Our process is designed to give you clear expectations, fast turnaround, and complete transparency from start to finish.

1. Complete the Intake Form

Tell us about your equipment, symptoms, and what kind of diagnostic level you need. This helps us prepare for your ECM before it arrives.

2. Choose Your Shipping Method

Ship the ECM yourself, or select one of our prepaid shipping options. We send you everything you need to package and ship your unit safely.

3. We Diagnose Your ECM

Once received, your ECM enters our testing bench. We perform component-level diagnostics to identify faults accurately—not guesswork. You will receive a direct update from us within 24–48 business hours.

4. Approve Repair or Exchange

If the ECM is repairable, we send you a detailed quote. Your diagnostic deposit is applied toward the repair or replacement cost. If your ECM cannot be repaired, we’ll offer an exchange option when available.

5. Fast Return Shipping

Once approved, your ECM is repaired, tested under load, sealed, and shipped back quickly so you can get your equipment running again.

First name

Last name

Company name

Phone

Multi-line address

Country/Region

Address

City

Zip / Postal code

Equipment Type

ECM model / part number

Machine / Truck year and model

Engine Serial Number

Vin

Description of issue

Upload- Photos of ECM, error codes etc.

I understand the diagnostic fee is non-refundable. This fee covers bench testing, inspection, and assessment of my ECM, regardless of whether the unit is repairable.

I understand that diagnostic procedures may render my ECM non-functional due to underlying damage. If the ECM is found to be repairable, I will be contacted with repair options and costs. If the ECM is not repairable, it may be returned as-is, which can include additional deterioration identified during testing. When possible and subject to availability, an exchange or replacement may be offered.

I acknowledge that ECM repair is not guarenteed. Some models cannot be restored due to corrosion, burnt circuits, internal shortages, or programming failures.